Events
Events are the places to network, further your knowledge and skills base and make sure that you are aware of what is happening in your field of interest.
Description
The shift from traditional personnel management to human resource management has mirrored a growing realisation by organisations of the staffs important contribution within the company. This practical workshop will offer HR Administrators a wide angle view of the key skills necessary in this important position, in order to more effectively and fully assist in the administrative function.
Human resource management and the organisation
Basic definition and key assumptions
Human resource planning:
- What is human resource planning?
- The planning process
- The appraisal process and techniques
Training and development:
- Knowledge skills and abilities
- Recruitment and selection
- Job analysis
- Sourcing candidates
- The recruitment interview
- Psychometric testing
- Reference checks and making an offer
Compensation and benefits:
- Flat rate
- Basic plus commission
- Bonus pay
- Profit shares
- Piecework
Performance appraisals:
- Training and development perspectives
- The training cycle
- Training needs analysis
- New core competencies
Dealing with problematic employees
Disciplinary Appeals
Difference between a hearing and an enquiry
About the presenter:
Lionel Bourgeois has a wealth of knowledge in the fields of sales, customer service and management. Head hunted many times for his professionalism and ability to contribute meaningfully to careers in travel, technology, furniture and construction, he launched into opening VETTA Communication some 12 years ago to coach, mentor and train todays complex workforce. His mission is to offer all South Africans a clearer understanding of their positions, the need for growth and hope for a bright future.
Cost: R855.00 dicsounted for members / R1112.00 for non-members
Event organiser: Bronwyn Lewis 021 402 4328 or email blewis@capechamber.co.za
OBJECTIVES
Effective sales and customer service training is crucial for any business whether you are selling a product or rendering a service. Before going out to call on customers, or dealing with them over the counter, the salesperson should have an understanding of accepted sales techniques like relationship selling and consultative or value-added selling. They should also be familiar with the selling soft skill on how to move a sale along and how to wrap up a deal.
Introduction to sales: The role of the sales person
The sales process Prospecting and Preparation
- Selling in desperate times
- Steps to differentiation
Communication skills in sales Managing first Impressions
- Body language
- The telephone and email etiquette; A bridge not a barrier
- Positive communication
- Must-ask sales questions
- Careful listening
- How to prepare an effective quotation
- Sales database the key sales advantage
Understanding customer needs and expectations
- Motivating the customer to action
- Negotiating skills
- Problem solving
Selling features and benefits through purpose, value and passion
The selling equation
- Forming strong relationships
- Traits and trust
Recognising buying signals
- Handling objections effectively
- Closing the sale
- Feedback and follow through
Post mortem
- Effects of losing a sale
Duration: 1 day (8 hours)
Time: 08h30 16h30
Cost: R 1985 p/p excl.14% VAT
Included: Facilitation, training notes, E-certificate, lunch, refreshments.
You will Discover:
- What technology is available to use for your business
- How to leverage off technology to market your business
- Best practices and rules of electronic marketing
- How to use technology together with your Sales Funnels to build customer loyalty
Description
Objectives:
Talking on the telephone makes some people uncomfortable. This is made worse if they are using the phone for business purposes. A key to overcoming this discomfort is training on how to handle others telephonically. Developing these necessary skills helps with client relations, business cold-calling scenarios, and general phone etiquette. This practical workshop will focus on business standards to improve company image, enhance customer service and ultimately boost profits.
Reasons for Telephone Skills:
- Retain customers
- Gain new customers
- Exceed expectations
- Avoid repeat calls be cost conscious and respectful
- Create a positive atmosphere
- Leave a lasting impression
- Diffuse anger
- Cut through confusion
- Show respect towards the tool that is responsible for generating business
- Why not to perceive the telephone as an interruption
- Managing calls and emails through good time management
- Ways to adopt a good in-house telephonic and email policy
Communication skills:
- Procedures in answering or making calls
- Vocal tone, pitch, intonation, enthusiasm and promptness in responding
- Speaking with positive intent and professionalism
- Active listening, positive assertiveness and feedback
- Etiquette and procedures with cellular telephones
- Email correspondence presentation, grammar, spelling, being concise and accurate
- Formality vs. informality
- Taking control of the call and staying focused
- Dealing with a variety callers and character profiles
- Adopting a one company one image approach
Presenter: VETTA Communication
Cost: R855.00 discounted for members / R1112.00 for non-members
Description
Objectives:
This workshop will help you make sense of the minefield that is Social Media and help you understand how to start your own online marketing drive. Its a great kick start for someone new to social media as you will gain solid information and knowledge on how to start defining a marketing strategy that involves networking and social media tools such as Twitter, Linked-in and Facebook. If you have dabbled in social media but find its not working for you, this workshop will provide you with the action plans to change your effort, this time achieving your objectives.
Social Media (Theory)
- Understanding social media
- What can social media do for you?
- 8-Point strategy
- Who are you trying to reach?
- Managing followers/friends
- Spam
- Multiple accounts
Linked-in:
- Profile accuracy
- Skills & companies
- Connecting with others
- Groups & notifications
- Questions & answers
Twitter 101:
- What is Twitter?
- Setting up a new account ie: Name, Bio, URL, Avatar, Desktop & Settings
- Followers & following
- Mentions / Direct Messages / Retweets/ Hashtags / Search
Facebook:
- An overview on how individuals use Facebook
- How to use Facebook Advertising
- Facebook Apps and what you need to know
- Developing content for your Facebook Fan page
- How to add your blog to your Facebook Fan page
- How to leverage events to gain exposure
- The power of teamwork on Facebook
- Ways to increase the number of likes
Presenter: VETTA Communications
Cost: R855.00 dicsounted for members / R1112.00 for non-members
Event organiser: Bronwyn Lewis 021 402 4328 or email blewis@capechamber.co.za
Video Help
|
QUICK SELECT |
| May 2013 | ||||||
|---|---|---|---|---|---|---|
| Sun | Mon | Tue | Wed | Thur | Fri | Sat |
| 1 | 2 | 3 | 4 | |||
| 5 | 6 | 7 | 8 | 9 | 10 | 11 |
| 12 | 13 | 14 | 15 | 16 | 17 | 18 |
| 19 | 20 | 21 | 22 | 23 | 24 | 25 |
| 26 | 27 | 28 | 29 | 30 | 31 | |
| << Apr 2013 | Jun 2013 >> | |||||
|
POPULAR EVENTS |